Busy is not the same as growing
A full calendar can hide weak conversion, poor job mix, and work that consumes the team without improving the business.
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Insights
Practical notes for owners and leadership teams working on sales, margin, operations and management systems.
Articles in this collection.
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Measure the work without losing the people
Metrics should help a team see the work clearly, not encourage people to optimize a number that has lost its connection to the result.
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